The Project Manager is the Game developer and creator, the one that is responsible for the programming of the game, the design, the bugs correction, the installation of new features... Without is work the Game just wouldn't exist.

He is ultimately responsible for everything related to the Game, which means creating rules, manage staff and assign new elements. To arrive to the position of GA he had been already player, GO and SGO. Is an experienced person who knows a lot about the Game, so do not try to fool him. Whatever the issue, his decision it's the final.
A GA is a busy person, do not bother him just because you do not feel like presenting your questions to a member hierarchically inferior on the Team.

Responsible for multiple servers at the same time, he is not an ordinary GO, so is main function is not to address directly to the issues of the players. He refers, teaches and helps new GOs in their daily work. He is responsible for his team of GOs, supervises them and usually works as a link between the GO and the GA.
A SGO was a player and a GO. Is an experienced person so do not try to trick him, it will be a waste of time for both.
Like the GA, the SGO is a busy person, so do not bother him just because you do not feel like presenting your questions to a member hierarchically inferior on the Team.

He controls the servers that had been assigned to him. He gives Bans to the players who do not respect the Game Rules, and answers to all the questions and problems of the players. He is also the person who has closest contact with the server where he works, so he has the best knowledge about all the players on that server.
You can contact a Game Operator if you have questions about your account, about the rules or if you need special permissions.
Remember to always contact the GO of your server, and if you have been banned please contact the GO who banned you. Normally, a ban is final decision, so you mustn't insist on his removal.
He is a former trustworthy player, and a trained operator, so do not expect that your ban was a mistake.
If you send an email to a GO, you must wait for the reply. He has many players to attend, so do not contact him with minor problems. If he justified why he gave you a ban and answered to your questions, please let him keep with is work. Insist with him won't be the best solution.

The Trial Game Operator (Apprentice Game Operator) is responsible for the operation of a particular game server, such as an effective Game Operator, and he will be in the testing phase until the Super Game Operator decides about his effectiveness.